Philippine Call Center Outsourcing

Philippine Web Application Development Services

Philippine Desktop Application Development Services

Our call center outsourcing solution delivers all the benefits of million-dollar systems, but without hidden costs. those vying to open up a call center business in the Philippines can count on WEBDESIGNPHILIPPINES to reduce capitalization, operational costs and improve customer satisfaction.

Focus on your Call Center
We'll Take Care of your Infrastructure

With WEB DESIGN PHILIPPINES call center outsourcing solution, you need not spend millions of dollars to run a call center.
Simply supply agents with computers, headsets and broadband internet connections, and we'll do the rest. In 48 hours we can provision your call center (complete with new phone numbers if you need them).
After initial provisioning, you manage your agents and reconfigure your system at will. We keep the system running 24/7 at the highest level of reliability.
As an on-demand service, we respond flexibly to any changes in agent staffing -- peak times, seasonal campaigns, outsourcing, and offshoring.

Call Center Solutions

		OUTBOUND For an outbound call center, our Predictive Dialer will keep your agents productive and increase your sales revenues.

		INBOUND Easy-to-use IVR, ACD, and Skills-Based Routing will give you the tools to provide exceptional customer service.

		AUTO-DIALER Keep your customers informed and leave your agents free to handle more revenue-generating activities.

		BLENDED Our quality monitoring and agent performance management features will help ensure your operations run effectively.

Customers

As an additional package, WEB DESIGN PHILIPPINES shall provide you from two client campaigns (two shifts) which you are to maintain.

Call Center Agent Training

WEB DESIGN PHILIPPINES can ensure that your agents are properly trained for better sales generation. As an additional part of the package, WEB DESIGN PHILIPINES can provide you with top-of-the-line consultants who are well-adept in training your call center agents, on-site. Trainings can be extended towards operations and finance. Our trainers ranges from local to foreign personalities.

Infrastructure

If you don't know how to build your infrastructure the way a call center should be, WEB DESIGN PHILIPPINES can set it up for you as an additional part of the package. From carpet area partitioning (in relation to number of seats, support/management area, conference room, ammenities), cubicle setup, cabling/networking, VOIP, servers (if required), computer supplies setup, to headsets and other matters of concern.

Contact Us

To learn more of our call center outsourcing service, contact us for schedule of PRESENTATION. We'll be very glad to provide you all the information you need for a well-informed investment.

REQUEST FOR A QUOTE

Ipso Facto

In 2004, the Philippines already captured 20 percent of the total world market share in contact center services. The Philippine government estimates the Philippines could capture 50 percent of the total world English-speaking market in 2008. This industry, aside from contributing 12 percent in to the Philippines gross national product, is also the fastest growing provider for Filipino college graduates. The Information and Communications Technology division of the BOI reported that the call center industry experienced a growth rate of 70 percent in 2005 making it the most dynamic of all sectors in the Philippine information technology industry. According to industry forecasts, more than a million Filipinos would be employed in the call center industry, with more than US$12 billion in revenues in the year 2010.

The Philippines is also considered as location of choice due to its less expensive operational and labor costs.

The country offers 24/7 multilingual and multimedia supported premium services for marketing, sales, customer care, crisis management, investor relations and other key business applications. The reasons cited for the bullish outlook towards the Philippines have been, among others, due to lower operating costs, English language proficiency and high ICT skills yet low-cost workforce.

The Philippines is considered a major player in the global BPO market. In 2005, the country ranked in the top 10 world wide for top BPO destinations, according to neoIT's 2005 Mapping Offshore Markets Update.


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